General Terms and Conditions of Use and Sale

These General Terms and Conditions of Use and Sale are up to date as of June 16, 2026.

1. DEFINITIONS

These General Terms and Conditions of Use and Sale (hereinafter the "T&Cs") are offered by the company LUXECOM DISTRIBUTION PARIS, 83 avenue Foch 75016 Paris, with a share capital of €1,000, registered in the PARIS Trade and Companies Register under SIRET number 84261284800023, duly authorized for the purposes hereof. The company can be contacted by email by clicking on the contact form accessible via the site's home page or via the email address iseelkparis@gmail.com.

The Site offers the Client (hereinafter "the Client") the possibility of purchasing items ("products").

Before any use of the Site, the Client must ensure that they have the technical and IT means necessary to use the Site and to order products on the Site, and that their browser allows secure access to the Site. The Client must also ensure that the IT configuration of their material/equipment is in good working order and does not contain any viruses. The Company does not guarantee that the Site will be free from anomalies, errors, or bugs, nor that the Site will function without failure or interruption. In this regard, it may determine freely and at its sole discretion any period of unavailability of the Site or its content. Furthermore, the Company cannot be held responsible for problems related to data transmission, connection, or network unavailability.

The Company reserves the right to modify the Site for technical or commercial reasons. When these modifications do not substantially and negatively alter the terms of the provision of services, the Client may be informed of the changes made, but their acceptance is not requested.

2. APPLICATION AND ENFORCEABILITY OF THE T&Cs

The purpose of these T&Cs is to define all the conditions under which the Company markets the products offered for sale on the Site to Clients. They therefore apply to any Order ("Order") for products placed on the Site by the Client. The Client declares that they have read and accepted these T&Cs before placing their Order. Validation of the Order therefore constitutes acceptance of these T&Cs. These are regularly updated; the applicable T&Cs are those in force on the Site on the date the Order is placed. Any contrary condition posed by the Client would therefore, in the absence of express acceptance, be unenforceable against the Company, regardless of when it may have been brought to its attention. The fact that the Company does not avail itself at any given time of any provision of these T&Cs cannot be interpreted as a waiver of its right to avail itself of any provision of said T&Cs at a later date.

3. ORDERING PRODUCTS ON THE SITE

The products offered for sale are described and presented with the greatest possible accuracy. Nevertheless, a minor variation in the color of the product(s) shall not engage the Company's liability and does not affect the validity of the sale.

The Company reserves the right to correct the content of the Site at any time.

The Client selects the product(s) they wish to purchase and can access the summary of their Order at any time.

The Order summary presents the list of product(s) that the Client has selected and includes any incidental expenses such as delivery fees added to the price of the product(s) in the Order. The Client has the possibility to modify their Order and correct any errors before proceeding to the acceptance of their Order.

After accessing the summary of their Order, the Client confirms acceptance of their Order by checking the box for validation of the T&Cs, then by clicking on the Order validation icon. The phrase "Order with payment obligation" or a similar unambiguous wording appears next to the Order validation icon to ensure that the Client explicitly recognizes their obligation to pay for the Order.

After acceptance of the T&Cs and validation of the Order with payment obligation, the contract is validly concluded between the Company and the Client and irrevocably binds them.

After validation of their Order and in order to proceed with payment, the Client enters the details for delivery of the ordered product(s), and billing details if they are different. The delivery process for the ordered product(s) is described in ARTICLE 5 of these T&Cs.

The Company then sends the Client an Order confirmation by email, containing the elements of the Order summary and the delivery and, if applicable, billing addresses provided.

After validating their delivery and, if applicable, billing details, the Client proceeds to pay for their Order according to the methods specified below.

4. PRICE AND PAYMENT TERMS FOR THE ORDER

The prices are mentioned on the Site in the product descriptions, in euros, exclusive of tax and inclusive of all taxes.

The total amount is indicated in the Order summary before the Client accepts these T&Cs, validates their Order, enters and validates their delivery and, if applicable, billing details, and proceeds to payment. This total amount is indicated inclusive of all taxes. The Order of products on the Site is payable in euros. The entire payment must be made on the day of the Order by ["card", "transfer"] unless special terms of sale are expressly accepted by the Client and the Company.

In the case of payment by bank card, the Site uses the secure system of Stripe, a service provider specialized in securing online payments. This system guarantees the Client total confidentiality of their banking information. The bank transaction by bank card, carried out between the Client and the secure system, is therefore entirely encrypted and protected. The Client's banking details are not stored electronically by the Company.

The Client guarantees the Company that they have the necessary authorizations to use the payment method when placing the Order.

The Company reserves the right to suspend or cancel any execution and/or delivery of an Order, regardless of its nature and stage of execution, in the event of non-payment or partial payment of any sum due by the Client to the Company, in the event of a payment incident,

or in the event of fraud or attempted fraud related to the use of the site and the payment of an Order.

Order Modification

Any modifications to the order by the Client can only be taken into account by the Seller within the limits of its possibilities and on the condition that they are notified by email to the Seller several days before the date scheduled for shipment of the order.

In the event that the order has already been validated and shipped, it cannot be modified.

Order Cancellation

Orders can be canceled by the Client, outside the exercise of the right of withdrawal, at least 2 days before the scheduled date of shipment of the order, at no cost to the Client.

In this case, the Price paid at the time of the order, as defined in Article 4 of these General Terms and Conditions of Sale and Use, may give rise to a credit note for the amount corresponding to the order or a refund, at the Client's choice.

In the event of cancellation of the order by the Client after the Products have been shipped by the Seller, for any reason whatsoever other than the exercise of the right of withdrawal, the Seller may, at its discretion, refuse the cancellation of the order. The Products must be returned to the Seller at the Client's expense, in their entirety and in their original packaging, via Colissimo, to the following address: Luxecom Distribution 83 avenue Foch 75016 Paris

5. DELIVERY

The product(s) offered on the Site can be delivered to metropolitan France as well as EU member states.

The Company undertakes to deliver the product(s) within a period not exceeding 10 business days in France, 15 business days in the EU, from the date of the Order, except in the case of pre-orders.

The Client is informed by email when their Order is ready and upon its shipment. The ordered product(s) is (are) delivered to the delivery address indicated by the Client during their Order under the conditions specified in Article 8 of these T&Cs.

The Client must ensure that the information provided referred to in Article 8 of these T&Cs is correct and remains so until complete delivery of the ordered product(s). The Client therefore undertakes to inform the Company of any change in billing and/or delivery details that may occur between the Order and the delivery, by sending an email without delay to the Customer Service email address. Otherwise, in the event of a delivery delay and/or error, the Client cannot in any case hold the Company liable for any failure to deliver, and the Company's Customer Service will contact the Client for a second delivery at the Client's expense, as well as a return of the order at the Client's expense in the amount of €8.

The Company will also not be responsible if the non-receipt of the products is due to the act of a third party outside of its intervention or in the event of theft.

In the event of a return of the Order due to the Client's absence, the Company's Customer Service will contact the Client for a second delivery at the Client's expense, as well as a return of the order at the Client's expense in the amount of €8. The Client may track the delivery of their

Order by contacting Customer Service, whose email address appears in ARTICLE 6 of these T&Cs.

6. CUSTOMER SERVICE

For any questions or complaints, the Client must contact the Company's Customer Service by email at iseelkparis@gmail.com. Customer Service is available from Monday to Friday, from 9 a.m. to 5 p.m.

7. LEGAL AND COMMERCIAL GUARANTEES

The products are covered by the legal guarantee of conformity and the guarantee against hidden defects in accordance with articles L.217-4, L.217-5, L.217-12, 1641 and 1648 of the Civil Code and the Consumer Code. The Client must contact the Company promptly in the event of a defect to obtain a refund or replacement.

8. CLIENT OBLIGATIONS

The Client undertakes to respect the T&Cs and to use the Site for personal use, avoiding any illegal or harmful activity. It is prohibited to copy, modify, or resell the contents of the Site without authorization. The Company may suspend access to the Site in the event of non-compliance with the T&Cs.

9. CLIENT GUARANTEE

The Client indemnifies the Company against any complaint or claim due to a violation of the T&Cs. They undertake to compensate the Company for any prejudice resulting from this violation.

10. RIGHT OF WITHDRAWAL

You have a period of 14 days from receipt of your order to exercise your right of withdrawal, without having to justify your decision or pay penalties.
To exercise this right, you can use the online withdrawal feature accessible directly on our site. You will receive an acknowledgment of receipt on a durable medium (timestamped email) without delay. You may also notify us of your decision by any other unambiguous statement at the address marketing@iseelk.com
In the event of withdrawal, we will refund all sums paid, including standard delivery costs, no later than 14 days from receipt of your request. The refund is made using the payment method used for the order, unless otherwise agreed.
You have 14 days to return the items to us after communicating your decision. Return costs remain your responsibility. The products must be returned in their original, unused condition and in their packaging.

11. LIABILITY

The Company cannot be held liable for indirect or unforeseen damages. It is not responsible for the content of third-party sites or technical problems beyond its control.

12. SECURITY AND PROHIBITED BEHAVIOR

The Client undertakes not to compromise the security of the Site or to engage in harmful actions. Any illegal or fraudulent activity may lead to sanctions and prosecution.

13. SANCTION FOR BREACHES

In the event of a violation of the T&Cs or the law, the Company may suspend access to the Site, remove content, or initiate legal action.

14. INTELLECTUAL PROPERTY

All elements of the Site are protected by intellectual property rights. The Customer may only use these elements for personal use and may not reproduce them without authorization.

15. NEWSLETTER

The Customer agrees to receive newsletters by checking a box during registration. They may unsubscribe at any time via a link in the newsletters.

16. ADVERTISING

The Company reserves the right to include advertising messages on the Site.

17. LINKS AND THIRD-PARTY SITES

The Company is not responsible for third-party sites accessible via the Site. The content and transactions on these sites are governed by their own terms and conditions.

Furthermore, the Company is not responsible for transactions that take place between the Customer and any advertiser, professional, or merchant (including any of its partners) to whom the Customer is directed through the site and shall in no event be a party to any disputes whatsoever with these third parties regarding, in particular, the delivery of products and/or services, warranties, declarations, and any other obligations to which these third parties are bound.

18. GOVERNING LAW AND JURISDICTION

These GTC are governed by and construed in accordance with French law, without regard to conflict of law principles.

In the event of a dispute that may arise regarding the interpretation and/or execution of these terms or in connection with these GTC, the Customer may decide to submit the dispute with the Company to a conventional mediation procedure or any other alternative dispute resolution method.

The Customer may visit the European online dispute resolution platform set up by the European Commission at the following address, which lists all approved dispute resolution bodies in France: https://webgate.ec.europa.eu/odr/

In the event that this mediation procedure fails, or if the Customer wishes to bring the matter before a court, the rules of the Code of Civil Procedure shall apply.

Appendix 1 - WITHDRAWAL FORM MODEL
(Complete and return this form along with the order number only if you wish to withdraw from the contract.)

For the attention of Luxecom Distribution / iSeelk 83 avenue Foch 75016 Paris. Email: iseelkparis@gmail.com

I hereby notify you of my withdrawal from the contract regarding the sale of the good(s) below:
Ordered on ................. (date of order) and/or received on ................. (date of delivery)

Name of the consumer Customer:
Address of the consumer Customer:
Signature of the consumer Customer (only if this form is notified on paper)

Date:
Reason for return: